Tuesday, May 19, 2015

No more Indian call centers

I don't want to bash India, but if a company wants to sell their product in MY country, they need to hire WORKERS from my country.  End of.

I'm tired of every time I have an IT question, I end up with some guy in India who barely speaks english (or only knows enough english to read from a script) and I can't get the help I need because I can't understand most of what the guy says.  When you need help, you need someone who's fluent in your language, who can communicate beyond the script because most of what you need to know is not covered by the script anyway.  A machine can read a script.  I'm talking to a live person for a REASON.  And why do they think giving you a fake American name is going to fool us?  I know your real name is not Bob.  Why not just be honest and admit you're not an American and you're not in America?

But it's more aggravating than bad communication.  Those foreign call centers represent jobs that workers in my own country need.  People in the US are hurting for jobs, but there aren't any because corporations don't want to pay minimum wage.  Putting profits over people, corporations outsource our jobs overseas where they can pay slave wages.  We think minimum wage is bad.  Those people who don't speak your language and aren't much help at that call center are paid maybe $3 bucks an hour at most.  And corporations get away with it because that's capitalism and greed is NOT good, Gordon.

But if you want my business, you have to do right by me.  If you won't hire me, then you don't deserve my money.

If you get sent to a foreign call center, end your business with that company.  Be more patriotic, dammit.

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